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ITIL Success Accelerator: Ace the Foundations Exam
Introduction
What to expect? (2:29)
Who is this for? (1:24)
How to navigate this Knowledge Accelerator (2:10)
Frequently asked questions
REVIEW: ITIL Key Concepts and the Service Value System
Key concepts of Service Management (6:51)
4-Dimensions of Service Management (17:50)
ITIL Service Value System (3:19)
ITIL Guiding Principles (26:57)
Service Value Chain (24:24)
Key terms of 15 ITIL Practices
REVIEW: Understand 7 ITIL practices
Service Level Management, Service Desk and Service Request Management (9:43)
Incident Management and Problem Management (6:05)
Continual improvement and change enablement (5:41)
Practice tests
Tips and trick before and during your ITIL exam
Practice test 1
Practice test 2
Practice test 3
Practice test 4
Service Level Management, Service Desk and Service Request Management
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